Terms of Service
Effective date: 2026-05-12 · Publisher: Defyn Digital (Australia) · App: Defyn SAM for Shopify
By installing or using the Defyn SAM Shopify app (the App, we, us), you (Merchant, you) agree to these Terms of Service (Terms).
1. The service
The App synchronises catalogue, inventory, discount, and order data between your Shopify store and your SAM (Stories Art and Money) tenant. Specific behaviours are described in your App Store listing and in the Privacy Policy.
The service is provided "as is" - see Section 8 (Disclaimers).
2. Licence to use
We grant you a non-exclusive, non-transferable, revocable licence to install and use the App on your Shopify store(s) for the duration of your active subscription. The licence ends automatically when:
- You uninstall the App;
- Your subscription is cancelled or expires;
- We revoke your access under Section 5 (Acceptable use);
- We discontinue the App with reasonable notice (see Section 10).
3. Eligibility
You must:
- have a valid Shopify Partner-issued store;
- have authority to bind the Merchant entity to these Terms;
- hold a valid SAM tenant relationship - the App is only useful for Art Centres operating on the SAM ERP;
- comply with Shopify's Acceptable Use Policy and SAM's terms of service in addition to these Terms.
4. Subscription, billing, and trial
- List price: USD $19 / month, billed by Shopify on your normal Shopify Managed Pricing cycle.
- Free trial: 3 days. Cancel within the trial window and you are not charged.
- Billing entity: Shopify acts as the merchant of record for the subscription fee. Refunds and prorations follow Shopify's standard billing policy. We do not handle card data.
- Currency conversion: Shopify converts the subscription fee to your Shopify-store currency at their published rate.
- Plan changes: we may change the list price with at least 30 days' notice via the App's Settings page and via email to the contact on file. You may cancel at any time before a new charge cycle.
5. Acceptable use
You agree not to:
- reverse-engineer, decompile, or extract the App's source code beyond what Australian law expressly permits;
- use the App on a Shopify store you do not own or have explicit permission to manage;
- use the App to mirror catalogue data from a SAM tenant you are not authorised to access;
- attempt to use the App's webhook endpoints to inject fraudulent inventory updates or fake order pushes;
- resell, sublicense, or whitelabel the App without our written permission.
Violations may result in immediate termination of your subscription via Shopify, without refund.
6. Your data and our role as processor
Under most data-protection regimes (GDPR, CCPA, Australian Privacy Act), you are the data controller for the Shopify shop's data and we are a data processor acting on your behalf.
- We process data only as described in the Privacy Policy.
- We engage the sub-processors listed in Section 4 of the Privacy Policy.
- You retain ownership of all your store's data.
- On uninstall + redact, we delete your data per Section 5 of the Privacy Policy.
7. Our data and intellectual property
The App's source code, design, branding, documentation, and any algorithms or methods it embodies remain the exclusive property of Defyn Digital. Nothing in these Terms transfers ownership of any intellectual property to you.
We may publish aggregate, anonymised usage metrics (e.g. "1,000 catalogues synced per day") for marketing purposes without disclosing individual Merchants.
8. Disclaimers
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- the App will be uninterrupted or error-free;
- sync results will be free of mistakes attributable to data already inconsistent between Shopify and SAM;
- the App will be compatible with every future version of Shopify Admin API or SAM API V3.
9. Limitation of liability
To the maximum extent permitted by law:
- Our total liability to you under these Terms, for any cause and regardless of the form of action, will not exceed the greater of (a) the subscription fees paid by you in the 12 months preceding the claim, or (b) AUD $100.
- We will not be liable for indirect, incidental, special, consequential, or punitive damages - including loss of profits, revenue, data, or business opportunities - even if advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the limits above may not fully apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
10. Termination
- You can terminate at any time by uninstalling the App in your Shopify admin.
- We can terminate your access with at least 30 days' notice for convenience, or immediately for material breach of these Terms.
- Shopify can terminate under its own platform policies.
- Discontinuation: if we permanently retire the App, we will provide at least 90 days' notice via the App's Settings page and via email to the contact on file, plus an export tool or written guidance for migrating your data.
On termination, the licence in Section 2 ends, and Sections 6–13 survive.
11. Indemnity
You agree to indemnify and hold harmless Defyn Digital and its officers, employees, and sub-processors from any third-party claim arising out of:
- your breach of these Terms;
- your misuse of the App;
- catalogue, order, or customer data you process through the App that infringes third-party rights or violates applicable law.
12. Changes to these Terms
We may revise these Terms from time to time. Material changes are announced at least 30 days before they take effect via the App's Settings page and via email to the contact on file. Continued use after the effective date constitutes acceptance.
13. Governing law and jurisdiction
These Terms are governed by the laws of Australia. Disputes that cannot be resolved via the contact channels below will be referred exclusively to the courts of New South Wales, Australia.
14. Contact